Introduction
PlateHawk ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use PlateHawk at platehawk.ai.
Information We Collect
We collect information you provide directly to us:
- Account information — name, email address, and password when you register
- Preferences — family size, dietary restrictions, preferred stores, weekly budget, and zip code
- Usage data — meal plans generated, deals saved, and budget entries you log
- Payment information — processed securely by Stripe; we never store your card details
- Communications — messages you send to Hawtie AI and any feedback or support requests
We also collect information automatically:
- Log data — IP address, browser type, pages visited, and time of access
- Device information — device type and operating system
- Cookies — used to keep you logged in and improve the app experience
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the PlateHawk service
- Generate personalized meal plans and deal recommendations
- Process payments and manage your subscription
- Send transactional emails — welcome, password reset, budget alerts, and trial reminders
- Respond to your questions and support requests
- Analyze usage trends to improve features
- Prevent fraud and abuse
Information Sharing
We do not sell your personal information. We share information only with:
- Service providers — Stripe (payments), Postmark (email), Neon (database), Render (hosting), and Anthropic (AI). These providers process data only as instructed by us.
- Meta (Facebook) — We send anonymized, hashed event data (such as signups and purchases) to Meta for advertising attribution. This data is hashed before transmission and cannot be used to identify you directly.
- Legal requirements — We may disclose information if required by law or to protect the rights and safety of PlateHawk and its users.
Data Retention
We retain your account data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where we are required to retain it by law.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing emails at any time
To exercise these rights, contact us at hello@platehawk.ai.
Cookies
We use cookies and local storage to keep you signed in and remember your preferences. We do not use third-party advertising cookies beyond what is described in the Meta section above.
Children's Privacy
PlateHawk is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, and secure database connections. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice in the app. Your continued use of PlateHawk after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at hello@platehawk.ai.